Frequently Asked Questions
Everything you need to know about your LANEIGE glow routine.
Are your products 100% authentic?
Yes, we guarantee that all LANEIGE products sold on our website are 100% authentic and sourced directly from our authorized manufacturing facilities in South Korea.
How do I determine the right Water Bank product for my skin type?
We offer detailed product descriptions and a skin quiz to help you choose. Generally, the Blue Hyaluronic Cream is ideal for dry skin, while the Gel Moisturizer is perfect for oily and combination types.
What is your return policy for opened skincare products?
We accept returns within 30 days of purchase. Due to hygiene reasons, products must be in their original packaging and unused. If you experience an adverse reaction, please contact our support team immediately.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Are LANEIGE products cruelty-free?
LANEIGE does not conduct animal testing on its products or ingredients, except where required by law in certain international markets.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.